Terms of Service

These Terms of Service ("Terms") govern access to and use of the HireWire HRMS platform, operated by HireWire Innovations (OPC) Private Limited ("HireWire", "we", "us"), available at hirewirehrms.com and via our mobile and kiosk apps. By creating an account, signing a subscription agreement, or using the platform, your organization ("Client Organization", "you") agrees to be bound by these Terms.

HireWire HRMS is a multi-tenant, cloud-based HR management platform serving schools, industries, hotels, and hospitals. Depending on your plan and sector, the platform includes:

We may add, modify, or retire features from time to time as the platform evolves.

Accounts are created for your organization by HireWire during onboarding, or by your organization's administrator. You must be authorized to act on behalf of your organization to accept these Terms. You are responsible for maintaining the confidentiality of login credentials issued to your admins and employees, and for all activity under those accounts.

Access to HireWire HRMS is provided on a subscription basis, as agreed at onboarding or via a signed quotation/invoice. Fees are billed as set out in your subscription plan and are payable in advance unless otherwise agreed in writing. Payments are processed via Razorpay or through bank transfer, as applicable. Fees already paid are non-refundable except where required by law or expressly agreed by HireWire in writing.

• Ensure the accuracy of data entered into the platform (employee records, student records, payroll inputs)
• Obtain any consent or notice required from your employees, students, or their guardians before entering their personal data, in line with the Digital Personal Data Protection Act, 2023
• Keep admin credentials secure and promptly report any suspected unauthorized access
• Use the platform only for lawful HR and institutional-management purposes

You agree not to: reverse-engineer, decompile, or attempt to extract the platform's source code; probe, scan, or test the vulnerability of our systems without authorization; use the platform to store or transmit unlawful content; attempt to access another Client Organization's tenant data; or use automated means to scrape or bulk-extract data outside provided export tools. Violation may result in suspension or termination of access.

As between HireWire and your organization, you retain ownership of all data you enter into the platform (employee, student, and operational data). HireWire processes this data solely to provide the service, acting as a Data Processor on your instructions as Data Fiduciary, as described in our Privacy Policy and in any Data Processing Agreement executed between the parties.

The HireWire HRMS platform, including its software, design, branding, and documentation, is the intellectual property of HireWire Innovations (OPC) Private Limited. Your subscription grants a limited, non-exclusive, non-transferable right to use the platform for your organization's internal HR operations — it does not transfer ownership of any underlying technology.

We aim to keep the platform available at all times and monitor uptime continuously, but we do not guarantee uninterrupted access. Planned maintenance windows will be communicated where practical. Support is available through the in-app support widget and raised tickets are handled according to their priority and category.

The platform relies on select third-party services to operate — including cloud hosting, SMS/WhatsApp notification delivery, payment processing, and, where applicable, Aadhaar-based eSign for agreements. Use of these integrations is subject to the respective third party's own terms, to the extent applicable.

To the maximum extent permitted by law, HireWire's aggregate liability arising out of or relating to these Terms or the platform shall not exceed the subscription fees paid by your organization in the 12 months preceding the claim. HireWire is not liable for indirect, incidental, or consequential damages, including loss of data resulting from your organization's failure to maintain accurate records or secure credentials.

You agree to indemnify and hold HireWire harmless from claims arising out of your organization's misuse of the platform, breach of these Terms, or failure to obtain required consents from your employees, students, or guardians for data entered into the platform.

Either party may terminate the subscription in accordance with the notice period set out in your subscription agreement. HireWire may suspend or terminate access immediately in cases of non-payment, security risk, or material breach of these Terms. On termination, your data will be made available for export and then deleted in line with our Privacy Policy.

We may update these Terms from time to time to reflect new features, legal, or operational requirements. Material changes will be reflected by updating the "Last reviewed" date above, and, where appropriate, communicated to your organization's administrator.

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.